At Laura Gilmore Yoga Ltd (LGY) we value each and every student who walks through the door. We take data protection very seriously and we are aligned to meet the new EU laws regarding GDPR. LGY is a small independent community business that uses data purely for our own use and for the interest of our students to keep them well informed of anything that they may need or would like to know.
Types of data we collect
In order to run our business effectively we use large well-known providers who have a stringent policy when it comes to storing data. We employ third party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the service on our behalf;
- To perform Service related services; or to assist us in analysing how our service is used.
- Acuity – an registration and account management platform for the fitness and wellness industry – read Acuity's privacy statement;
When someone visits lauragilmoreyoga.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. The information is only used in a way that doesn’t identify the user. We or Google does not make any attempt to find out the identities of those visiting our website.
We use this information so that we know who you are when you come to the studio and so that we can contact you if required according to your subscription preferences as outlined below. We also use this information for our own data analysis. We will not share any of this information with any other companies or organisations.
When you make a purchase through our website your billing information will be stored in Acuity, a secure system who are GDPR and PCI level 1 compliant. LGY staff cannot access your billing details, we can only view the last 4 digits of your card number and the expiry date – so your billing information is safe. We would never pass any of this information to other companies or organisations.
Without subscribing to any communications from LGY you can request to receive the following operational emails from us:
- Notification of failed automatic payments - on monthly plans only
- Appointment (one to one) confirmations - if requested
- Reset login information - if requested
- Purchase receipts - if requested
- Gift Card Delivery notification – if purchased
- Your schedule - if requested
Requesting any of these operational emails will not affect your subscription preferences, you will need to request the operational email each time you would like to receive one.
Email Reminders and Notifications
When you sign up you will be asked if you would like to opt–in to receive email reminders and notifications. If you will be regularly attending LGY classes then we would suggest signing up to receive these reminders and notifications, without this level of subscription LGY cannot contact you about any changes to your bookings such as a class or workshop cancellation.
As part of this optional level of subscription you will receive automatic emails generated by Acuity including:
Notifications regarding your contracts or auto pays (monthly plans only) such as:
- Autopay purchase confirmation
- Contract confirmation
- Automatic payment method expiration
- Contract reminders
- Contract renewal notifications
Notifications regarding the services you have booked (includes classes, courses, workshops, appointments and events) such as:
- Booking confirmations
- Booking cancellations
- Payment plan confirmations
- Booking amendments and notifications
- Any other essential information relating to your booking
You have the option unsubscribe from or subscribe to either account management or schedule updates separately.
You are welcome to unsubscribe from email reminders and notifications, or to separately subscribe to or unsubscribe from account management or schedule updates.
You submit a request to change your subscription preferences by clicking the unsubscribe/set preferences links at the bottom of any LGY automated email.
Newsletters and Promotions
- New client welcome email
- Class pass time running out notification
- Class pass visits remaining low notification
You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. We do not rent or trade email lists with other organisations or businesses.
Access to Your Personal Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Florence Quick at [email protected].
If you would like to be ‘forgotten’ and for LGY to remove all data that we hold about you, or if you would like to be sent an email copy of all data that we hold then please contact us at [email protected].