Privacy Policy

At Laura Gilmore Yoga Ltd (LGY) we value each and every student who walks through the door. We take data protection very seriously and we are aligned to meet the new EU laws regarding GDPR. LGY is a small independent community business that uses data purely for our own use and for the interest of our students to keep them well informed of anything that they may need or would like to know.

Types of data we collect

Third Parties

In order to run our business effectively we use large well-known providers who have a stringent policy when it comes to storing data. We employ third party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the service on our behalf;
  • To perform Service related services; or to assist us in analysing how our service is used.

They include:

Website Cookies

Our website uses theses cookies to collect information and to improve our service. By using our site you agree to our use of cookies.

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. The information is only used in a way that doesn’t identify the user. We or Google does not make any attempt to find out the identities of those visiting our website.

Account Data

In order to purchase something from LGY either online or in person, we require your first name, last name, address and postcode, mobile number and email address. This data is stored in your account on our management system Acuity, (get more information and view Acuity's privacy policy).

We use this information so that we know who you are when you come to the studio and so that we can contact you if required according to your subscription preferences as outlined below. We also use this information for our own data analysis. We will not share any of this information with any other companies or organisations.

Billing Information

When you make a purchase through our website your billing information will be stored in Acuity, a secure system who are GDPR and PCI level 1 compliant. LGY staff cannot access your billing details, we can only view the last 4 digits of your card number and the expiry date – so your billing information is safe. We would never pass any of this information to other companies or organisations.

Operational Emails

Without subscribing to any communications from LGY you can request to receive the following operational emails from us:

  • Notification of failed automatic payments - on monthly plans only
  • Appointment (one to one) confirmations - if requested
  • Reset login information - if requested
  • Purchase receipts - if requested
  • Gift Card Delivery notification – if purchased
  • Your schedule - if requested

Requesting any of these operational emails will not affect your subscription preferences, you will need to request the operational email each time you would like to receive one.

Email Reminders and Notifications

When you sign up you will be asked if you would like to opt–in to receive email reminders and notifications. If you will be regularly attending LGY classes then we would suggest signing up to receive these reminders and notifications, without this level of subscription LGY cannot contact you about any changes to your bookings such as a class or workshop cancellation.

As part of this optional level of subscription you will receive automatic emails generated by Acuity including:

Account Management

Notifications regarding your contracts or auto pays (monthly plans only) such as:

  • Autopay purchase confirmation
  • Contract confirmation
  • Automatic payment method expiration
  • Contract reminders
  • Contract renewal notifications
Schedule Updates

Notifications regarding the services you have booked (includes classes, courses, workshops, appointments and events) such as:

  • Booking confirmations
  • Booking cancellations
  • Payment plan confirmations
  • Booking amendments and notifications
  • Any other essential information relating to your booking

You have the option unsubscribe from or subscribe to either account management or schedule updates separately.

If you are subscribed to email reminders and notifications and we need to contact you with essential information, we may also use Gmail to contact you, (get more information and view Gmail privacy policy). This Gmail account can only be accessed by LGY staff and your information will only be used for communications relating to your level of subscription as outlined above. We will not share this information with any other organisations or companies.

You are welcome to unsubscribe from email reminders and notifications, or to separately subscribe to or unsubscribe from account management or schedule updates.

You submit a request to change your subscription preferences by clicking the unsubscribe/set preferences links at the bottom of any LGY automated email.

Newsletters and Promotions

You will also be given the option to sign up to newsletters and promotions when you sign up to LGY, and you can update this subscription at any time. If you subscribe to newsletters and promotions then your details will be shared with our sister company, Bristol School of Yoga (find out more information and view Bristol School of Yoga privacy policy). In addition, you will receive automated promotional emails from our Acuity system including:

  • New client welcome email
  • Class pass time running out notification
  • Class pass visits remaining low notification

Mailing Lists

We don't rent or trade email lists with other organisations and businesses apart from our sister company, Bristol School of Yoga (find out more information and view Bristol School of Yoga privacy policy). 

You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails. We do not rent or trade email lists with other organisations or businesses.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Florence Quick at [email protected].

If you would like to be ‘forgotten’ and for LGY to remove all data that we hold about you, or if you would like to be sent an email copy of all data that we hold then please contact us at [email protected].

Changes to This Privacy Policy

We will review this privacy policy as required in accordance the UK Law. This privacy policy was last updated on 1 March 2023. It will next be up for a review in March 2024.